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Welcome To Our General FAQs

Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.

For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at We’re always happy to help!

Can I use your butterfly kit at home or in the classroom?

Absolutely! Our butterfly kits are specifically designed to be used in various environments, including homes, classrooms, senior homes, or any setting where you wish to experience the magic of butterflies up close.

Whether you’re an educator looking to enhance your classroom’s learning experience or an individual fascinated by the wonder of butterflies, our kits offer an excellent educational and immersive opportunity.

To learn more about the proper care and usage of our butterfly kits, we encourage you to refer to the product’s care instructions. These instructions will provide you with all the necessary details on how to set up, maintain, and ensure the well-being of the butterflies throughout their life cycle.

Am I able to visit you to see your work?

We truly appreciate your interest in our products and the desire to witness our work firsthand. However, as an online store specializing in raising delicate insects, we must prioritize the well-being and health of our creatures.

Regrettably, we do not offer any visits to our farm. This decision is in place to maintain a controlled environment for our insects, as they can be easily affected by outside variables. Their welfare is of utmost importance to us, and we take every measure to ensure they thrive in a stress-free environment.

How do I update my address? Both answers apply to shipping and billing
  1. Email our team at with all the updated information in full detail, including:
    • Street number
    • Unit number (if applicable)
    • City
    • Province
    • Country
    • Postal
    • Phone number
    • Email address
    • Any other relevant information related to your address update.
  2. Kindly note that all address changes must be made via email. We are unable to process address updates over the phone or through any other method to maintain data security and accuracy.
  3. After you send the email, one of our team members will promptly respond to acknowledge receipt of your update. They will review the information and ensure that your address is updated correctly in our system.
Can I select a specific date for your monarch or painted lady kits?

We understand your desire for flexibility in choosing a specific date for receiving our monarch or painted lady kits. However, due to the unique nature of our products and the consideration for the well-being of the butterflies, we are unable to accommodate requests for selecting precise shipment dates.

The shipment of our monarch or painted lady kits depends on several factors, including the prevailing weather conditions at the time of shipping, ensuring the insects safety and health during transit. Additionally, to maintain fairness for all our valued customers, orders are processed and shipped based on the order they are placed in.

Rest assured, we are committed to providing you with the best possible experience, and we will make every effort to ship your order promptly and ensure its safe delivery.

Before we ship your order, we will send you an email notification to inform you of the estimated shipping date, giving you ample time to prepare for the arrival of these delightful butterflies.

For more comprehensive information about the shipping timeline, kindly refer to the ordering page and click on the “Shipping” tab. There, you will find the most up-to-date details available. In case you choose to follow up with our team via email regarding shipping, please be informed that the information provided on the shipping tab will be identical to the response you receive via email. We strive to maintain consistency and accuracy across all communication channels.

Do you offer any other insects other than monarchs and painted ladies?

No, we do not offer any other insects besides monarchs and painted ladies. Our focus is on providing experiences centered around these two beautiful butterfly species. We take pride in offering monarch and painted lady butterfly kits, as well butterflies for release including various related products and services to enhance your butterfly-raising and releasing experiences.

Monarchs and painted ladies are popular choices due to their accessibility, adaptability, and significance in butterfly conservation efforts. Both species are known for their fascinating life cycles, captivating colors, and their ability to bring joy and wonder to people of all ages.

How do I contact Canada Post?

To contact Canada Post, you can use one of the following methods:

  1. Customer Service Phone Number: You can reach Canada Post’s customer service by calling their toll-free number at 1-866-607-6301 (within Canada and the United States) or 416-979-3033 (outside Canada and the United States). Customer service representatives are available to assist you with inquiries and concerns regarding your mail and packages.
  2. Online Support: Visit the Canada Post website at and navigate to the “Support” or “Contact Us” section. There, you will find various options to submit your questions or concerns, including email forms and live chat support.
  3. Social Media: Canada Post is active on social media platforms such as Twitter and Facebook. You can send them a direct message or post a question publicly on their social media channels, and their support team will respond to your inquiry.
  4. Canada Post App: If you prefer using mobile applications, you can download the Canada Post app from the app store on your smartphone. The app provides convenient access to tracking information and customer support.
  5. In-Person: If you prefer face-to-face interaction, you can visit your local Canada Post office. The postal workers at the office will be able to assist you with any mail-related queries or concerns.

When contacting Canada Post, it’s helpful to have relevant information ready, such as your tracking number, mailing address, and any specific details related to your inquiry. This will assist the customer service representatives in providing you with accurate and efficient support.

What are your payment options avaiable?

To facilitate the payment process, we offer multiple convenient options:

  1. Payment by Cheque:
  2. Payment by Email Transfer: For email transfers, kindly send the payment to:
  3. Online Payment Options: Such as a Credit Card, Debit, PayPal, Crypto, or any other available payment methods on our website, please follow these steps:

A. Place a new order on our website,, by adding the desired items to your cart.

B. Proceed to checkout and select the preferred payment option.

C. Follow the prompts to securely submit payment online or select the method of your preference.

If you encounter any difficulties during the payment process or have any questions regarding payment methods, feel free to contact our customer support team at

How to Check Shipping Rates and Customize Your Order
  1. Visit our website at and browse through our wide selection of products.
  2. Once you’ve found the items you’d like to purchase, add them to your online cart by clicking the “Add to Cart” button next to each product.
  3. After adding all desired items to your cart, click on the “Checkout” button to proceed to the checkout page.
  4. On the checkout page, you will be prompted to enter your shipping address. Please provide the accurate address to get the most accurate shipping rates.
  5. Once you’ve entered the shipping address, the total cost of your order, including shipping, will be calculated and displayed on the screen.
  6. At this point, you have the flexibility to make any adjustments to your order. You can add more items to your cart, delete any items you no longer wish to purchase, or make changes to the quantity of items.
  7. If you have a discount code or a gift card, you can also apply it during the checkout process to avail any available offers.
  8. Finally, when you are satisfied with your customized order, proceed to complete the checkout process by providing the necessary payment and contact information.

Should you encounter any difficulties during the checkout process or if you have any questions about shipping rates or products, please don’t hesitate to contact our customer support team at

Do you offer orders for pick up?

We currently operate as an online store and do not offer orders for pick up. All orders must be placed through our secure online platform on our website.

Our seamless online ordering process allows you to browse through our diverse range of butterfly-related products, including live butterflies for release, butterfly rearing kits, butterfly frames and more. Once you have selected the items you desire, simply add them to your cart and proceed to checkout.

During checkout, you will provide your shipping address, and we will take care of the rest. We entrust the reliable services of Canada Post to ship your order directly to your designated location, ensuring safe and timely delivery.

We understand that some customers may prefer to pick up their orders in person for various reasons. However, at this time, we are unable to make an exception to our shipping policy, as it enables us to efficiently serve customers across different regions.

Is milkweed the only source of food and host plant for monarchs?

Yes, it is true that milkweed (Asclepias species) is the only host plant for monarch caterpillars. Monarch butterflies lay their eggs exclusively on milkweed plants because the caterpillars that hatch from these eggs rely solely on milkweed leaves as their source of food.

Still have a question, fill in the form below and someone from our team will get back to you.
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