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Welcome To Our General FAQs

Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.

For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at We’re always happy to help!

I have not received my package or have received a damage package, what should I do?

For the latest information on your order, feel free to reach out to Canada Post through their toll-free number at 1 800 267 7651. Additionally, you can monitor the tracking status by Clicking Here.

Feel free to contact our team at to address any concerns about your package. By sending us an email, we can initiate a ticket on your behalf. Canada Post will subsequently reach out to you regarding your claim for further details. The claims will be reviewed and processed in accordance with Canada Post’s terms and conditions which can be accessed by Clicking Here. Rest assured, once we receive an update, we will promptly notify you via email.

How do I contact Canada Post?

To Contact Canada Post by Phone:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Toll free: 1-866-607-6301

Outside of Canada:

Or by mail:

PO BOX 90022

Or you may also file a claim or opening a ticket by Clicking Here.



What is the difference between Expedited Shipping, XpressPost and Priority Shipping?

We highly recommend opting for the quickest shipping options to ensure a shorter shipping duration. The shipping methods from slowest to fastest are:

  1. Expedited Shipping (slowest)
  2. XpressPost Shipping
  3. Priority Shipping (Fastest)

Please note that we exclusively utilize Canada Post for shipping. Shipping times may vary depending on your location, and you can verify the shipping timeline through the Canada Post by Clicking Here

How do I update my address? Both answers apply to shipping and billing
  1. Email our team at with all the updated information in full detail, including:
    • Street number
    • Unit number (if applicable)
    • City
    • Province
    • Country
    • Postal
    • Phone number
    • Email address
    • Any other relevant information related to your address update.
  2. Kindly note that all address changes must be made via email. We are unable to process address updates over the phone or through any other method to maintain data security and accuracy.
  3. After you send the email, one of our team members will promptly respond to acknowledge receipt of your update. They will review the information and ensure that your address is updated correctly in our system.
Still have a question, fill in the form below and someone from our team will get back to you.
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