Please email our team at info@monarchbutterflies.ca and let us know that you have concerns regarding your package. We will open a ticket on your behalf and Canada Post will contact you regarding your claim for more information. The claims will then be reviewed and processed by Canada Post based on their terms and conditions. As soon as we have an update we will notify you via email.

To learn more please see: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/overview.page?

To Contact Canada Post by Phone:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Toll free: 1-866-607-6301

Outside of Canada:
416-979-3033

Or by mail:

Or you may also use the link below: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page

XpressPost shipping short shipper duration than Expedited Shipping in terms of speed. Opting for XpressPost is consistently advised shorter shipping duration. It’s essential to understand that the chosen shipping method doesn’t determine our dispatch speed; rather, it influences how Canada Post handles the shipping process once your order is collected.

1. Email our team at info@monarchbutterflies.ca with all the updated information in full detail, including:
   • Street number
   • Unit number (if applicable)
   • City
   • Province
   • Country
   • Postal
   • Phone number
   • Email address
   • Any other relevant information related to your address update.
2. Kindly note that all address changes must be made via email. We are unable to process address updates over the phone or through any other method to maintain data security and accuracy.
3. After you send the email, one of our team members will promptly respond to acknowledge receipt of your update. They will review the information and ensure that your address is updated correctly in our system.