Please see our blog post for more details: https://monarchbutterflies.ca/butterflies-for-release/warm-weather-release/

Please see our blog post for that goes over this information in detail: https://monarchbutterflies.ca/blog/butterflies-for-release/

Please find a direct link to our Blog Post for full the full instructions: https://monarchbutterflies.ca/butterflies-for-release/transfer-of-butterflies-for-mass-release/

Here is a direct link to the instructions which also have a video YouTube: https://monarchbutterflies.ca/butterfly-raising-kits/painted-lady-butterfly-raising-kit-instructions/

Please email our team at info@monarchbutterflies.ca and let us know that you have concerns regarding your package. We will open a ticket on your behalf and Canada Post will contact you regarding your claim for more information. The claims will then be reviewed and processed by Canada Post based on their terms and conditions. As soon as we have an update we will notify you via email.

To learn more please see: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/overview.page?

To Contact Canada Post by Phone:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Toll free: 1-866-607-6301

Outside of Canada:
416-979-3033

Or by mail:

Or you may also use the link below: https://www.canadapost-postescanada.ca/cpc/en/support/sending/claims/missing-packages.page

Unfortunately, we cannot ship the Painted Lady Butterflies Raising Kits prior to the scheduled shipping season, which typically ranges from late April to June and again from late August to September. Please note that this timeline depends on weather and seasonal factors each year and is determined by the order placement and payment priority. Prior to shipping your order we will notify you via email.

All shipments are made through Canada Post and shipped to the address provided, however, they may choose, at their discretion, to leave your package at your front door, a side door, with a concierge, at a safe drop location, in a community mailbox, or tag it for pickup at your local post office. Although we wish they can hand-deliver every package, it is out of our control. Please ensure you provide the most accurate postal address and any special instructions if needed.

In the past, we’ve used other courier and delivery services, and our experience has been that Canada Post takes the most care when handling our packages. After years of service, we developed a relationship with Canada Post as they are aware of the contents of our packages and use special handling with every delivery.

XpressPost shipping short shipper duration than Expedited Shipping in terms of speed. Opting for XpressPost is consistently advised shorter shipping duration. It’s essential to understand that the chosen shipping method doesn’t determine our dispatch speed; rather, it influences how Canada Post handles the shipping process once your order is collected.