Welcome To Our General FAQs

Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.

For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at info@monarchbutterflies.ca. We’re always happy to help!

How do I contact Canada Post?

To Contact Canada Post by Phone:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Toll free: 1-866-607-6301

Outside of Canada:
416-979-3033

Or by mail:

CANADA POST CUSTOMER SERVICE
PO BOX 90022
2701 RIVERSIDE DRIVE
OTTAWA ON K1V 1J8

Or you may also file a claim or opening a ticket by Clicking Here.

 

 

Can you ship Painted Lady Butterfly Kits before the given timeline?

Unfortunately, we cannot ship the Painted Lady Butterflies Raising Kits prior to the scheduled shipping season, which typically ranges from late April to June and again from late August to September. Please note that this timeline depends on weather and seasonal factors each year and is determined by the order placement and payment priority. Prior to shipping your order we will notify you via email.

What is the difference between Expedited Shipping, XpressPost and Priority Shipping?

We highly recommend opting for the quickest shipping options to ensure a shorter shipping duration. The shipping methods from slowest to fastest are:

  1. Expedited Shipping (slowest)
  2. XpressPost Shipping
  3. Priority Shipping (Fastest)

Please note that we exclusively utilize Canada Post for shipping. Shipping times may vary depending on your location, and you can verify the shipping timeline through the Canada Post by Clicking Here

How do I know if my insects have perished?

If you suspect that your insects may have perished, we understand your concern and want to assist you promptly. To address this issue, please follow these steps:

  1. Email our team at info@monarchbutterflies.ca with your concerns about the well-being of your insects.
  2. Our dedicated butterfly specialist will carefully review your email and respond to your inquiries. To help us better understand the situation, please provide clear and visible photos of all the insects, even if it requires submitting multiple photos. High-quality images can aid us in assessing the condition of the insects.
  3. Along with the photos, please include a detailed description of the insects’ current state and any relevant observations you have made. The more information you can provide, the better it will help us in our assessment.

Our team is committed to ensuring your satisfaction and the health of our butterflies. We will do our best to address your concerns promptly and provide you with appropriate feedback and guidance.

Can I use your butterfly kit at home or in the classroom?

Absolutely! Our butterfly kits are specifically designed to be used in various environments, including homes, classrooms, senior homes, or any setting where you wish to experience the magic of butterflies up close.

Whether you’re an educator looking to enhance your classroom’s learning experience or an individual fascinated by the wonder of butterflies, our kits offer an excellent educational and immersive opportunity.

To learn more about the proper care and usage of our butterfly kits, we encourage you to refer to the product’s care instructions. These instructions will provide you with all the necessary details on how to set up, maintain, and ensure the well-being of the butterflies throughout their life cycle.

What are the benefits of planting milkweed?

Planting milkweed offers numerous benefits, particularly for the environment and wildlife, especially for monarch butterflies. Here are some of the key advantages of planting milkweed:

  1. Monarch Butterfly Conservation: Monarch butterflies rely on milkweed plants for their reproduction and survival. Milkweed is the sole food source for monarch caterpillars, and planting it provides essential habitat and sustenance for these beautiful insects during their life cycle.
  2. Biodiversity Support: Milkweed is a native plant that attracts a variety of pollinators, such as bees, butterflies, and other insects. By planting milkweed, you contribute to the overall biodiversity and health of local ecosystems.
  3. Habitat Restoration: As urbanization and agricultural expansion increase, natural habitats for wildlife, including monarch butterflies, are diminished. Planting milkweed helps restore critical habitat and promotes the well-being of these species.
  4. Soil Health Improvement: Milkweed plants have deep root systems that help stabilize soil, reduce erosion, and improve soil health. They are beneficial for areas with degraded soil or disturbed landscapes.
  5. Carbon Sequestration: Like many plants, milkweed absorbs carbon dioxide from the atmosphere during photosynthesis, playing a role in mitigating climate change by sequestering carbon.
  6. Low Maintenance: Once established, milkweed is relatively low maintenance and can thrive in a variety of soil conditions. It’s well-adapted to local climates, making it a resilient addition to your garden.
  7. Attractive Landscaping: Milkweed produces beautiful and colorful flowers that add aesthetic value to your garden or landscape. Its vibrant blooms attract pollinators and create a lively and visually appealing environment.
  8. Educational Opportunities: Planting milkweed presents an opportunity to educate yourself, your family, and your community about the importance of native plants, pollinators, and conservation efforts.
  9. Personal Satisfaction: By planting milkweed, you actively contribute to conservation efforts, supporting wildlife, and making a positive impact on the environment. This can be personally rewarding and fulfilling.
Am I able to visit you to see your work?

We truly appreciate your interest in our products and the desire to witness our work firsthand. However, as an online store specializing in raising delicate insects, we must prioritize the well-being and health of our creatures.

Regrettably, we do not offer any visits to our farm. This decision is in place to maintain a controlled environment for our insects, as they can be easily affected by outside variables. Their welfare is of utmost importance to us, and we take every measure to ensure they thrive in a stress-free environment.

How do I update my address? Both answers apply to shipping and billing
  1. Email our team at info@monarchbutterflies.ca with all the updated information in full detail, including:
    • Street number
    • Unit number (if applicable)
    • City
    • Province
    • Country
    • Postal
    • Phone number
    • Email address
    • Any other relevant information related to your address update.
  2. Kindly note that all address changes must be made via email. We are unable to process address updates over the phone or through any other method to maintain data security and accuracy.
  3. After you send the email, one of our team members will promptly respond to acknowledge receipt of your update. They will review the information and ensure that your address is updated correctly in our system.
Can I select a specific date for your monarch or painted lady kits?

We understand your desire for flexibility in choosing a specific date for receiving our monarch or painted lady kits. However, due to the unique nature of our products and the consideration for the well-being of the butterflies, we are unable to accommodate requests for selecting precise shipment dates.

The shipment of our monarch or painted lady kits depends on several factors, including the prevailing weather conditions at the time of shipping, ensuring the insects safety and health during transit. Additionally, to maintain fairness for all our valued customers, orders are processed and shipped based on the order they are placed in.

Rest assured, we are committed to providing you with the best possible experience, and we will make every effort to ship your order promptly and ensure its safe delivery.

Before we ship your order, we will send you an email notification to inform you of the estimated shipping date, giving you ample time to prepare for the arrival of these delightful butterflies.

For more comprehensive information about the shipping timeline, kindly refer to the ordering page and click on the “Shipping” tab. There, you will find the most up-to-date details available. In case you choose to follow up with our team via email regarding shipping, please be informed that the information provided on the shipping tab will be identical to the response you receive via email. We strive to maintain consistency and accuracy across all communication channels.

Why do some butterflies hatch with crumpled wings?

In some cases, butterfly wings may not fully expand or may remain crumpled after hatching from the chrysalis. There are several reasons why this might happen:

  1. Genetic or developmental abnormalities: Sometimes, a butterfly may have genetic mutations or developmental issues that affect the proper development of its wings. This can result in wings that do not expand fully or do not develop normally.
  2. Environmental factors: The conditions inside the chrysalis or the surrounding environment during the pupal stage can impact wing development. If the chrysalis is subjected to stress or suboptimal conditions, it may affect the wing expansion process.
  3. Injury during emergence: The process of emerging from the chrysalis can be challenging, and the butterfly may encounter difficulties while pushing its way out. In some cases, this struggle can lead to wing damage, causing them to remain crumpled.
  4. Premature emergence: If a butterfly emerges from the chrysalis prematurely or if the chrysalis is accidentally damaged before the butterfly is ready to come out, its wings may not have had enough time to develop fully.
  5. Inadequate time for wing expansion: In some species, the wing expansion process can take several hours. If the butterfly is disturbed or disrupted during this time, it may not have sufficient time to complete the expansion, leading to crumpled wings.

Butterflies with crumpled wings may have difficulty flying or may not be able to fly at all, which can significantly affect their ability to forage for food, escape from predators, or find suitable mates. Unfortunately, butterflies with severely deformed wings may have reduced chances of survival in the wild.

If you encounter a butterfly with crumpled wings and want to help, it is essential to handle them with care. However, in many cases, the best course of action is to allow nature to take its course, as attempting to intervene may cause more harm than good.

Still have a question, fill in the form below and someone from our team will get back to you.
Share Page On