Welcome To Our General FAQs

Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.

For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at info@monarchbutterflies.ca. We’re always happy to help!

My school or organization in some cases blocks emails, what should I do?

If your school or organization blocks emails, consider the following steps:

Use an Alternative Email: If possible, use a personal email account that is not subject to your school’s or organization’s restrictions to communicate.

Contact IT Support: Reach out to your school or organization’s IT support team to inquire about the issue. They may be able to whitelist specific email addresses or domains.

Check Spam/Junk Folders: Sometimes, emails may be filtered into your spam or junk folder. Be sure to check there for any missed messages

Inform our Team: If you were expecting an important email, let the us know about the situation so our team members can consider alternative ways to reach you.

I would like to change my payment method from either email transfer / cheque to credit, debit, PayPal etc, how can I do this?

To proceed, please place a new order and select your desired payment method during the checkout process. Note that we are unable to send direct payment requests; therefore, a new order must be created to accommodate your payment preferences.

I was seeking more information on your products/services, where can I find this information?

To learn more about our services and products, please visit the ordering page for the specific service or product you are interested in, as it contains a wealth of information. Here, you can find an FAQ section, detailed descriptions, helpful links, and much more. We encourage you to review this information to better understand our offerings.

How can I make changes to my order, such as updating the delivery date, changing the address, canceling the order, or making other modifications?

To make changes to your order, please email our team with your order information at info@monarchbutterflies.ca. please note that all changes must be requested via email and cannot be processed over the phone. Once your request is received, a team member will respond accordingly to assist you further.

Do you offer special pricing for events, schools organizations or otherwise?

If any specials are available, you can find them directly on our website. Otherwise, we recommend signing up for our newsletter to receive the latest coupons, discounts, and promotions.

Can you please confirm the shipping cost of (any of our products) to my region?

We are unable to provide shipping costs or rates via email or phone as they will vary based on your selections. Our team members via email or over the phone will provide you the following to best assist you.

To check shipping costs, including taxes and the price of the items ordered, simply add your desired items to your shopping cart and proceed to checkout. Before submitting your payment, you will see the total cost, including shipping, which may vary based on your selections, shipping region, and other factors.

I have collected milkweed seeds and would love to send them to you to share with others who may need them. Could you let me know the best way to send them?

Thank you for your kindness in wanting to share your milkweed seeds! These seeds are essential, as milkweed is the only host plant and food source for monarch caterpillars. To arrange the shipping of your collected seeds, please email our team at info@monarchbutterflies.ca for instructions on where to send the seeds. If you’d like us to include your name or any specific details when we pass along your seeds, just let us know.

What are the benefits of planting milkweed?

Planting milkweed offers numerous benefits, particularly for the environment and wildlife, especially for monarch butterflies. Here are some of the key advantages of planting milkweed:

  1. Monarch Butterfly Conservation: Monarch butterflies rely on milkweed plants for their reproduction and survival. Milkweed is the sole food source for monarch caterpillars, and planting it provides essential habitat and sustenance for these beautiful insects during their life cycle.
  2. Biodiversity Support: Milkweed is a native plant that attracts a variety of pollinators, such as bees, butterflies, and other insects. By planting milkweed, you contribute to the overall biodiversity and health of local ecosystems.
  3. Habitat Restoration: As urbanization and agricultural expansion increase, natural habitats for wildlife, including monarch butterflies, are diminished. Planting milkweed helps restore critical habitat and promotes the well-being of these species.
  4. Soil Health Improvement: Milkweed plants have deep root systems that help stabilize soil, reduce erosion, and improve soil health. They are beneficial for areas with degraded soil or disturbed landscapes.
  5. Carbon Sequestration: Like many plants, milkweed absorbs carbon dioxide from the atmosphere during photosynthesis, playing a role in mitigating climate change by sequestering carbon.
  6. Low Maintenance: Once established, milkweed is relatively low maintenance and can thrive in a variety of soil conditions. It’s well-adapted to local climates, making it a resilient addition to your garden.
  7. Attractive Landscaping: Milkweed produces beautiful and colorful flowers that add aesthetic value to your garden or landscape. Its vibrant blooms attract pollinators and create a lively and visually appealing environment.
  8. Educational Opportunities: Planting milkweed presents an opportunity to educate yourself, your family, and your community about the importance of native plants, pollinators, and conservation efforts.
  9. Personal Satisfaction: By planting milkweed, you actively contribute to conservation efforts, supporting wildlife, and making a positive impact on the environment. This can be personally rewarding and fulfilling.
Do you offer orders for pick up?

We currently operate as an online store and do not offer orders for pick up. All orders must be placed through our secure online platform on our website.

Our seamless online ordering process allows you to browse through our diverse range of butterfly-related products, including live butterflies for release, butterfly rearing kits, butterfly frames and more. Once you have selected the items you desire, simply add them to your cart and proceed to checkout.

During checkout, you will provide your shipping address, and we will take care of the rest. We entrust the reliable services of Canada Post to ship your order directly to your designated location, ensuring safe and timely delivery.

We understand that some customers may prefer to pick up their orders in person for various reasons. However, at this time, we are unable to make an exception to our shipping policy, as it enables us to efficiently serve customers across different regions.

Is milkweed the only source of food and host plant for monarchs?

Yes, it is true that milkweed (Asclepias species) is the only host plant for monarch caterpillars. Monarch butterflies lay their eggs exclusively on milkweed plants because the caterpillars that hatch from these eggs rely solely on milkweed leaves as their source of food.

Still have a question, fill in the form below and someone from our team will get back to you.
Share Page On