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Welcome To Our General FAQs

Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.

For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at We’re always happy to help!

How do I release by butterflies on a warm or cold day?

Please see our blog post for more details: Warm Weather & Cold Weather Release

How do I feed my butterflies?

Please see our blog post for that goes over this information in detail: How to Feed your Butterflies: A Simple Guide

How do you do a Mass Butterfly Release?

Please find a direct link to our Blog Post for full the full instructions: Transfer of Butterflies for Mass Release

Where can I find your Caterpillar – Build a Painted Lady Butterfly Raising Kit Instructions/Video?

For comprehensive written instructions and accompanying video, please refer to our blog post. Caterpillar – Build a Painted Lady Butterfly Raising Kit Instructions

I have not received my package or have received a damage package, what should I do?

For the latest information on your order, feel free to reach out to Canada Post through their toll-free number at 1 800 267 7651. Additionally, you can monitor the tracking status by Clicking Here.

Feel free to contact our team at to address any concerns about your package. By sending us an email, we can initiate a ticket on your behalf. Canada Post will subsequently reach out to you regarding your claim for further details. The claims will be reviewed and processed in accordance with Canada Post’s terms and conditions which can be accessed by Clicking Here. Rest assured, once we receive an update, we will promptly notify you via email.

How do I contact Canada Post?

To Contact Canada Post by Phone:

Monday to Friday, 7 a.m. – 11 p.m. ET
Saturday and Sunday, 9 a.m. – 9 p.m. ET

Toll free: 1-866-607-6301

Outside of Canada:

Or by mail:

PO BOX 90022

Or you may also file a claim or opening a ticket by Clicking Here.



Can you ship Painted Lady Butterfly Kits before the given timeline?

Unfortunately, we cannot ship the Painted Lady Butterflies Raising Kits prior to the scheduled shipping season, which typically ranges from late April to June and again from late August to September. Please note that this timeline depends on weather and seasonal factors each year and is determined by the order placement and payment priority. Prior to shipping your order we will notify you via email.

How does Canada Post deliver my order?

All shipments are made through Canada Post and shipped to the address provided, however, they may choose, at their discretion, to leave your package at your front door, a side door, with a concierge, at a safe drop location, in a community mailbox, or tag it for pickup at your local post office. Although we wish they can hand-deliver every package, it is out of our control. Please ensure you provide the most accurate postal address and any special instructions if needed.

In the past, we’ve used other courier and delivery services, and our experience has been that Canada Post takes the most care when handling our packages. After years of service, we developed a relationship with Canada Post as they are aware of the contents of our packages and use special handling with every delivery.

What is the difference between Expedited Shipping, XpressPost and Priority Shipping?

We highly recommend opting for the quickest shipping options to ensure a shorter shipping duration. The shipping methods from slowest to fastest are:

  1. Expedited Shipping (slowest)
  2. XpressPost Shipping
  3. Priority Shipping (Fastest)

Please note that we exclusively utilize Canada Post for shipping. Shipping times may vary depending on your location, and you can verify the shipping timeline through the Canada Post by Clicking Here

How do I know if my insects have perished?

If you suspect that your insects may have perished, we understand your concern and want to assist you promptly. To address this issue, please follow these steps:

  1. Email our team at with your concerns about the well-being of your insects.
  2. Our dedicated butterfly specialist will carefully review your email and respond to your inquiries. To help us better understand the situation, please provide clear and visible photos of all the insects, even if it requires submitting multiple photos. High-quality images can aid us in assessing the condition of the insects.
  3. Along with the photos, please include a detailed description of the insects’ current state and any relevant observations you have made. The more information you can provide, the better it will help us in our assessment.

Our team is committed to ensuring your satisfaction and the health of our butterflies. We will do our best to address your concerns promptly and provide you with appropriate feedback and guidance.

Still have a question, fill in the form below and someone from our team will get back to you.
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