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Welcome to our FAQ page, where we provide answers to some of the most frequently asked questions we receive about raising and releasing monarch butterflies. To help you find the information you need, we’ve organized our FAQs into specific categories related to our online store, products, and other services.
For more detailed information about each topic, be sure to visit our blog, where you’ll find a wealth of resources on butterfly care and conservation. And if you can’t find the answer you’re looking for, or have a question we haven’t addressed, please don’t hesitate to get in touch with us at info@monarchbutterflies.ca. We’re always happy to help!
If your school or organization blocks emails, consider the following steps:
Use an Alternative Email: If possible, use a personal email account that is not subject to your school’s or organization’s restrictions to communicate.
Contact IT Support: Reach out to your school or organization’s IT support team to inquire about the issue. They may be able to whitelist specific email addresses or domains.
Check Spam/Junk Folders: Sometimes, emails may be filtered into your spam or junk folder. Be sure to check there for any missed messages
Inform our Team: If you were expecting an important email, let the us know about the situation so our team members can consider alternative ways to reach you.
To proceed, please place a new order and select your desired payment method during the checkout process. Note that we are unable to send direct payment requests; therefore, a new order must be created to accommodate your payment preferences.
To learn more about our services and products, please visit the ordering page for the specific service or product you are interested in, as it contains a wealth of information. Here, you can find an FAQ section, detailed descriptions, helpful links, and much more. We encourage you to review this information to better understand our offerings.
To make changes to your order, please email our team with your order information at info@monarchbutterflies.ca. please note that all changes must be requested via email and cannot be processed over the phone. Once your request is received, a team member will respond accordingly to assist you further.
If any specials are available, you can find them directly on our website. Otherwise, we recommend signing up for our newsletter to receive the latest coupons, discounts, and promotions.
We are unable to provide shipping costs or rates via email or phone as they will vary based on your selections. Our team members via email or over the phone will provide you the following to best assist you.
To check shipping costs, including taxes and the price of the items ordered, simply add your desired items to your shopping cart and proceed to checkout. Before submitting your payment, you will see the total cost, including shipping, which may vary based on your selections, shipping region, and other factors.
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