What happens after I order my Painted Lady Kit?

Below you will find important information about the steps following your order payment or processing an order on our website. Please carefully read this information which will inform you on how we process, ship your order along with other helpful information. 

Order Confirmation Email and Invoice Download Invoice: After completing your order on the checkout page, you can immediately download your invoice on the order confirmation page.

Email Confirmation: An order confirmation email, including your invoice, will also be sent to the email address you provided when placing your order. The order invoice available for download on the checkout page is identical to the one sent via email. Either version serves the same purpose. Once the order is processed and your receive a confirmation on the checkout page or via email the order has been received on our end.

Important Notes:
Check your spam or junk folder if you do not see the email in your inbox. Verify that you entered the correct email address during checkout. If you used a school, organization, or other specialized email address, firewall settings might block incoming messages. Ensure your email settings allow external emails. The downloadable invoice on the checkout page is identical to the emailed invoice so we always recommend downloading that. Once you have checkout your order will be received on our end and processed accordingly. 

Payment Using Email Transfer, Cheque or Bank Transfer:

In the event that you have chosen Email Transfer for your payment method on the checkout page you will see the instructions to send the email transfer to info@monarchbutterflies.ca for the amount of $$$ and in the notes section please ensure to include your order number that is provided on the checkout page. Once payment has been received on our end you will receive a confirmation within 24 to 48 hours and your order will be then processed accordingly

Should you select the payment method using a Cheque or Bank Transfer you will receive an email with the relevant details to submit payment. Once payment is received and the payment has been applied we will begins processing your order accordingly.

Seasonal Timeliness:

We begin shipping these kits each year at the end of April/May – weather dependent and season permitting. These kits continue to ship in June and late August, September each year. These kits are available for purchase year round but only ship at specific times throughout the listed months. We do not ship during the month of July until late August because of extreme heat, which is not optimal for shipping and handling caterpillars. Additionally, from late October until late April, we are unable to ship kits due to cold weather conditions. Releasing insects in cold temperatures outside their natural survival requirements, without a food source, may lead to their perishing.

Shipping Timeliness:

Depending on the shipping timeliness that you have selected which include:

1. ASAP
2. End of April-May
3. June
4. End of August-September
5. September

Tracking/Shipping Notification: When your order is ready to ship, you will receive an email notification. As mentioned above,  kindly check your spam or junk folder for this notification.

Tracking Information: We will provide a tracking number via email so you can monitor your shipment. Please ensure to check the tracking number provided to you once your order ships. If you do not receive it please email our team at info@monarchbutterflies.ca

The tracking number is generated only after your order’s shipping label is created and the package is ready to ship. It is not available immediately after placing an order but will be provided once your package is prepared for shipment.

Important Notes:
Canada Post automated updates may sometimes be flagged as spam or may not arrive due to email filtering settings. Unfortunately, we cannot resend these notifications or confirm their delivery as they are generated directly by Canada Post. Use the provided tracking number to check the status and estimated delivery time of your order directly on the Canada Post website.