SHIPPING TIME
All orders placed from late October 2024 onwards will begin shipping towards April 2025 onwards. All shipments are made through Canada Post or as otherwise notified and shipped to the address provided, however, they may choose, at their discretion, to leave your package at your front door, a side door, with a concierge, your updated mailing address, at a safe drop location, your mail forwarding, in a community mailbox, tag it for pickup at your local post office, or otherwise. Although we wish they can hand-deliver every package, it is out of our control. Please ensure you provide the most accurate postal address and any special instructions if needed as not all requests may be accommodated by Canada Post.
In the past, we’ve used other courier and delivery services, and our experience has been that Canada Post takes the most care when handling our packages. After years of service, we developed a relationship with Canada Post as they are aware of the contents of our packages and use special handling with every delivery.
All of our packages are shipped with Expedited, XpressPost and Priority shipping including a tracking number and standard $100 postal insurance. Postal insurance is included on all orders and any claims for damage or lost packages should be made to Canada Post. For full details on Canada Post delivery terms and conditions, please visit www.canadapost-postescanada.ca