If your school or organization blocks emails, consider the following steps:

Use an Alternative Email: If possible, use a personal email account that is not subject to your school’s or organization’s restrictions to communicate.

Contact IT Support: Reach out to your school or organization’s IT support team to inquire about the issue. They may be able to whitelist specific email addresses or domains.

Check Spam/Junk Folders: Sometimes, emails may be filtered into your spam or junk folder. Be sure to check there for any missed messages

Inform our Team: If you were expecting an important email, let the us know about the situation so our team members can consider alternative ways to reach you.

In general, the season typically begins around the end of April and lasts until late September or, in some cases, early October. The exact timing can vary depending on regional weather conditions and climate variations during the year. Additionally, the start and end of the season may differ based on the specific type of insect you are raising or releasing, your location, local availability and more. To get more detailed information, visit the ordering page on our website and check the “Shipping Time” tab.

Attempting to ship caterpillar or release butterflies outside of this seasonal window can lead to serious problems. The insects may not survive due to cold temperatures, insufficient food sources in the wild, or other environmental challenges. Our shipping for some of our services starts in April and concludes by late September or early October to align with conditions that maximize the survival and well-being of the butterflies. After this period, we cannot fulfill orders, as we prioritize the health and safety of the insects by only shipping them during suitable weather conditions and also do not operate outside these timelines and close for the season.

To proceed, please place a new order and select your desired payment method during the checkout process. Note that we are unable to send direct payment requests; therefore, a new order must be created to accommodate your payment preferences.

To learn more about our services and products, please visit the ordering page for the specific service or product you are interested in, as it contains a wealth of information. Here, you can find an FAQ section, detailed descriptions, helpful links, and much more. We encourage you to review this information to better understand our offerings.

To make changes to your order, please email our team with your order information at info@monarchbutterflies.ca. please note that all changes must be requested via email and cannot be processed over the phone. Once your request is received, a team member will respond accordingly to assist you further.

If any specials are available, you can find them directly on our website. Otherwise, we recommend signing up for our newsletter to receive the latest coupons, discounts, and promotions.

No, we do not offer any other insects besides monarchs and painted ladies. Our focus is on providing experiences centered around these two beautiful butterfly species. We take pride in offering monarch and painted lady butterfly kits, as well butterflies for release including various related products and services to enhance your butterfly-raising and releasing experiences.

Monarchs and painted ladies are popular choices due to their accessibility, adaptability, and significance in butterfly conservation efforts. Both species are known for their fascinating life cycles, captivating colors, and their ability to bring joy and wonder to people of all ages.