ADDITIONAL INFORMATION

Although we like as much advance notice as possible for orders, we can often accommodate short notice orders, although there is no guarantee we will have butterflies ready to ship at all times. It is our joy to share this experience with you, but there are many factors that may prevent short notice orders, such as environment, climate, shipping delays and duration.

Once your order is placed to reserve your butterflies, a team member will contact you via email to discuss the options available. If the options as presented will not meet your needs, we will provide a refund. Each order is carefully packaged, requiring a substantial amount of effort and time. We do our best to have ample butterflies available, but it is first come first serve for what we have on hand ready to ship.  To learn more about the process of raising, caring, and releasing butterflies, please visit our FAQ and blog for detailed information. If there is something you’d like to add, please let us know at info@monarchbutterflies.ca and we’ll be sure to add it.

SHIPPING TIME

The season for shipping butterflies runs from May-September, weather and season permitting. We are only able to ship butterflies in this window of time, as they are naturally found in the wild in the same time period. All butterflies are individually packaged for safe shipping. These butterflies are shipped in dark cool containers that naturally mimic the conditions for butterflies to be in a hibernation-like state. For pictures and videos of how we safely package your butterflies for release, please visit our blog and FAQ.

All shipments are made through Canada Post and shipped to the address provided, however, they may choose, at their discretion, to leave your package at your front door, a side door, with a concierge, at a safe drop location, in a community mailbox, or tag it for pickup at your local post office. Although we wish they can hand-deliver every package, it is out of our control. Please ensure you provide the most accurate postal address and any special instructions if needed.

In the past, we’ve used other courier and delivery services, and our experience has been that Canada Post takes the most care when handling our packages. After years of service, we developed a relationship with Canada Post as they are aware of the contents of our packages and use special handling with every delivery.

All of our packages are shipped expedited and with XpressPost including a tracking number and standard $100 postal insurance. Postal insurance is included on all orders and any claims for damage or lost packages should be made to Canada Post. For full details on Canada Post delivery terms and conditions, please visit www.canadapost-postescanada.ca.