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Copyright © 2024 Monarch Butterflies™. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Website so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2024 Monarch Butterflies™. All rights reserved.
All brand, product, service, and process names appearing on this Website are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Monarch Butterflies™. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Monarch Butterflies™ or any third party, except as expressly granted herein.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Monarch Butterflies™ and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Monarch Butterflies™ believes that customer conduct violates applicable law or is harmful to the interests of Monarch Butterflies™ and its subsidiaries.
This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Monarch Butterflies™ and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Monarch Butterflies™ believes that customer conduct violates applicable law or is harmful to the interests of Monarch Butterflies™ and its subsidiaries.
At this time, Monarch Butterflies™ ships livestock to locations within Canada. The risk of loss and title for all merchandise ordered on this website is passed to the consumer when the merchandise is delivered to the shipping carrier. All our orders are sent with postal insurance, which means in case of loss of the package by the courier company or physical damage to the package, you will be refunded, or we will send out a replacement order if the courier company processes the claim. Courier companies do not take on the liability of perishable items unless the package is physically damaged. We do not cover any shipping costs for orders.
Our livestock has a 24-hour guarantee and is only for adult butterflies. Our shipping success rates are extremely high, however, in rare circumstances where the shipping company experiences delays, there have been issues. Weather, distance traveled, and many other factors can prove to be fatal to these fragile insects where there is a delay on the part of the shipping companies. In our decade of experience, when a package arrives on time as expected, there are no issues, however, we simply cannot control or guarantee that all insects will continue through the metamorphosis process to reach the butterfly stage. In the wild, for every 100 butterfly eggs laid, only 1 reaches the butterfly stage. It is through our experience and following the kit instructions that we have a near perfect success rate. Despite the near perfect success rate, we acknowledge that not all butterflies will emerge in perfect form, and may have developmental issues. This happens commonly in the wild, however, it is rare to see when raised in an enclosure. This critical part of the very often fragile butterfly life cycle should be included in all educational materials being used in conjunction with our kits, including the possibility of expiration.
In the event that there is a shipping delay by the courier company and your order does not arrive on the event date, we will not refund or replace the order as we are unable to control shipping delays. Once an order is sent out we are unable to refund it or accept returns due the insects being perishable. By ordering from us you accept our terms as found on our website and all purchases are subject to these terms and conditions. If you do not accept these terms, please do not place an order with us.
Before ordering you must agree to these terms and conditions. If your insects did not survive, you must email us all photos of the insects that did not survive within the same business day of package arrival. If the package is left at the front door and is not attended to, this warranty is void. If the package is left in a community mailbox your guarantee is void. If the package has a shipping delay due to the courier company, the guarantee is void. If photos are not provided as required, your guarantee is void. Before making any livestock order, ensure that you click and agree to our terms and conditions.
All shipments are made through Canada Post and shipped to the address provided, however, they may choose, at their discretion, to leave your package at your front door, a side door, with a concierge, at a safe drop location, in a community mailbox, or tag it for pickup at your local post office. Although we wish they can hand deliver every package, it is out of our control. Please ensure you provide the most accurate postal address and any special instructions if needed. For full details on Canada Posts delivery terms and conditions, please visit www.canadapost-postescanada.ca.
When placing orders for two separate timelines such as different months, for our painted lady kits, the order would ship on the first possible shipping timeline. In the event that you would like multiple different shipments, please place separate orders as there will be two shipping costs. An order that is placed under one cart will only include the entire order being shipped at the same time as you will only be charged for shipping the order that is placed.
Guarantee of Livestock
We guarantee that at the time of packaging and pickup by the shipping company, your insects are living, healthy specimens and are carefully packaged for safe arrival. However, as they are living organisms, some circumstances are simply unpredictable and beyond our control, including shipping delays, lost shipments, or damaged parcels.
When you receive your shipment, please open it carefully and inspect the contents. If you notice any problems, please take a photo and contact us immediately so we can properly address your concern.
We do not replace insects unless they DO NOT arrive as living specimens on the scheduled arrival date. In the unlikely event that there is a problem, we must be contacted within the same business day of receipt and inspection of your order. If contacted after the arrival date, or no pictures are provided, the guarantee of livestock is void.
Replacements will not be provided unless we are contacted immediately and provided with time stamped photos. Our guarantee of livestock is voided if there are any shipping delays by the courier company. You accept full liability in case of any shipping delays. Many factors influence the complete metamorphosis of a butterfly and for those reasons we cannot guarantee the successful emergence of each chrysalis. If after following the provided instructions and information in our FAQ and blog, should you experience problems after the arrival of your shipment, please contact us so we can troubleshoot and try to determine the cause of the problem.
Successful development of butterflies can be hindered by the climate and environmental conditions of where they are raised. Everything from humidity levels, air conditioning, cleaning chemicals or fragrances, and so much more can have an effect on the healthy development of your butterflies. Ideal temperatures are between 70-80 degrees with 40-50% humidity. Before handling your shipment and each time you work with your livestock, make sure to wash your hands thoroughly. If you have pets, it is recommended that you wear gloves. Please visit our blog for further insights on best practices for raising butterflies.
Photos are necessary for this process, to ensure we fully understand the issue you are facing. If there are no photos sent on the intended arrival date in regards to your claim, it will be dismissed. Regardless of the type of issue you may be facing, whether it is a damaged parcel or an issue with the metamorphosis process, pictures are required to verify and correctly address the issue.
Any claim of issues made one day after the arrival date of your package or later will not be eligible for a refund or replacement, however, we will assist in troubleshooting your issue.
We do not recommend using plants or other vegetation in your enclosure, and you do so at your own risk. However, if you are using plants to feed your insects, make sure you are using a pesticide-free source. If you plan on using your own milkweed, you do so at your own risk. We cannot guarantee that your milkweed is free from pesticides or chemicals. Inspect the plants thoroughly for spiders, ants and other predators. The rearing container should be clean; if previously used, soak it in a 10% bleach solution for ten minutes, then rinse thoroughly. If possible, place outside in the sun to dry for six hours; otherwise, allow it to thoroughly dry.
Caterpillars should never be handheld, if you do, you do it at your own risk. You risk transfer of deadly bacteria and toxic oils. Please be advised that while some science curricula require experimental activities to take place with caterpillars, you do so at YOUR OWN RISK to the health and well-being of the larvae. Caterpillars and pupae should be left in closed rearing containers; by exposing them to outside elements, you risk introducing predators to the rearing environment. Temperature and humidity are important to the successful rearing of your caterpillars. Ideal temperatures are between 70-80 degrees with 40-50% humidity. If caterpillars are left in the classroom over the weekend with thermostats lowered, you risk the health and well-being of your larvae.
Cleaning sprays and solutions should NEVER be used near your rearing containers. Some sprays can get into the ventilation system and cause stress; it is important to keep the rearing container clean of frass. Clean the enclosure as recommended in the instructions. Should you see a problem with your caterpillars or pupae, take a photo then remove the suspect and place in a separate rearing container to isolate it from the other healthy specimens. Always remove any sick or dead larvae. Once your caterpillars have pupated, remove food and frass from the rearing container. Spritz your pupae as recommended in the instructions with a water bottle to keep hydrated. All rearing containers should be kept out of direct sunlight and away from vents.
All orders come with a standard $100.00 postal insurance. For full postal insurance terms, subject to change at any time by Canada Post, please review their terms and conditions on the Canada Post website, www.canadapost-postescanada.ca. This insurance can be claimed if the package arrives physically damaged or is lost. Please note you must send us photos of what you are describing to us as it is a requirement for any claim made against Canada Post. You must contact us within the same business day of receiving your package if your insects did not survive. If the order is delayed by the courier company, you accept full liability and our guarantee of livestock is voided. Email us a time stamped photo to info@monarchbutterflies.ca
Our goal is to educate you and your community on the life cycle of butterflies. They must be carefully raised under the proper condition for a high success rate. If you follow our instructions you will have a positive experience. Please visit our FAQ and blog for more detailed information.
The Content included in this Website has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Website. Monarch Butterflies™ makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Website or Content, or the suitability, functionality, or operation of this Website or its Content. By using this Website, you assume the risk that the Contents on this Website may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Monarch Butterflies™ SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Monarch Butterflies™ BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Any warranty that is provided in connection with any of the products and services described on this Website is provided by the advertiser or manufacturer only, and not by Monarch Butterflies™.
The references and descriptions of products or services within the Website materials are provided “as is” without any warranty of any kind, either express or implied. Monarch Butterflies™ is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Website or of any of the products or services described hereon.
The descriptions of, and references to, products, services and companies on this Website are the sole responsibility of the companies providing the information (“advertisers”), and not Monarch Butterflies™.
The inclusion of material on this server does not imply any endorsement by Monarch Butterflies™, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.
A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Monarch Butterflies™ tries to ensure the integrity and the accuracy of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.
You may purchase merchandise from this Website by using any one of the payment options listed in the Payment section. Monarch Butterflies™ reserves the right to change its payment procedures at any time without prior notice. Livestock items cannot be returned due to the nature of their fragility; they are bred to order, ie., we breed butterflies just for your order. The order cannot be canceled, returned, or refunded.
All cancellations must be within 72 hours of ordering for a refund. Please note orders cannot be cancelled and refunded after 72 hours. In some circumstances, we provide in store credit (excluding shipping and handling). Please note that shipping and handling cost will not be covered by Monarch Butterflies™ for any replacement orders although our courier companies come with a standard $100.00 postal insurance.
In the extremely rare occasion that your order has been prepared or sent, however there is an issue with payment being received, including: payment transaction incomplete, payment reversal, NSF, etc., we will first contact you via email requesting payment. In the event payment is not submitted in the requisite time period or we do not hear back from you, your invoice will be forwarded to collections. If contacted by collections, please follow all instructions to promptly remit payment.
Please note that all collection based payments will include additional collection fee, administrative fees, NSF and bank charges, interest charges, and any other costs associated with collecting payment. If payment is not resolved, will report all delinquent accounts to Equifax, Transunion and other credit reporting agencies. Once an account is forwarded to collections, the matter cannot be resolved for the invoiced amount. Successful completion of payment will close any outstanding account.
VOID WHERE PROHIBITED: Although the information on this Website is accessible worldwide, not all products or services discussed in this Website are available to all persons or in all geographic locations or jurisdictions. Monarch Butterflies™ and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Website is void where prohibited.
GOVERNING LAW
In the event of litigation both parties agree that the Law of the Province of business registration of Monarch Butterflies shall apply and both parties shall consent to the jurisdiction of said Province’s courts, or in the event of diversity of citizenship, the Canada District Court for Ontario. Both parties expressly waive a trial by jury.
The Terms and Conditions constitute the entire agreement between you and Monarch Butterflies™ with respect to this Website. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Monarch Butterflies with respect to this Website. No modification of the Terms and Conditions shall be effective unless it is authorized by Monarch Butterflies™. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.
All butterfly kits, caterpillars or pupas are sent weather and season permitting. We will provide an estimated shipping date on the ordering page. However, if the weather does not permit timely delivery, or restricts delivery entirely for a period of time, we will delay the order until such time as it is safe to send your package. To follow up on the status of your order, please email us. We cannot provide exact shipping dates due to many factors that can cause delays. Please be patient with us as we do our best to ship out the orders as soon as possible.
All orders for butterflies for release or butterfly kits that are required on a specific date must be selected to be shipped with priority shipping with the guarantee of livestock when checking out on our website. If any other options are selected such as Expedited shipping or XpressPost Shipping without guarantee of livestock the shipping duration is longer and not recommended.
Our shipping labels are contracted to a third-party company. This means that our shipping labels are created by them to offer you the best rate possible due to higher volume discounts. In the event that a package arrives late, we are not eligible to file a claim for a shipping refund.
If any of this information is unclear and you have any questions or concerns please email our team at info@monarchbutterflies.ca
All claims against Monarch Butterflies will be subject to the above-listed terms and conditions. For the full terms and conditions visit https://monarchbutterflies.ca/about-us/terms-and-services/
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